Stress and Conflict Management

Course Objectives

• Understand the nature of stress and its impact on individuals and organizations.
• Identify the common causes of stress in the workplace and develop strategies for managing it.
• Understand the nature of conflict and its impact on individuals and organizations.
• Identify different types of conflicts and their causes.
• Develop strategies for resolving conflicts and maintaining positive relationships.
• Improve communication skills to prevent and resolve conflicts.
• Understand the benefits of mindfulness and develop techniques for practicing it.
• Develop emotional intelligence and self-awareness to better manage emotions during conflicts.
• Practice conflict resolution and stress management techniques through interactive exercises and case studies.

Schedule

DAY 1 

• Overview of the course and its objectives.
• Icebreaker activity to introduce participants and establish a comfortable learning environment.
• Definition of stress and common causes of stress in the workplace.
• Signs and symptoms of stress.
• Techniques for identifying and managing stress.

DAY 2

• Definition of conflict and its impact on individuals and organizations.
• Different types of conflicts and their causes.
• Strategies for resolving conflicts and maintaining positive relationships.

DAY 3

• The importance of effective communication in preventing and resolving conflicts.
• Techniques for active listening, assertive communication, and de-escalation.
• Cultural differences in communication and how to address them.
• Introduction to mindfulness and its benefits for stress management.

DAY 4 

• Techniques for practicing mindfulness and managing stress.
• Mindfulness-based stress reduction (MBSR) techniques for managing stress.
• Definition of emotional intelligence and its impact on conflict management.
• Techniques for developing emotional intelligence and self-awareness.
• Techniques for managing emotions during conflicts.

DAY 5

• Interactive exercises and case studies to apply the concepts learned throughout the course.
• Group discussions and role-playing exercises to practice conflict resolution and stress management techniques.
• Feedback and evaluation of the course.

*Please note that program content may be subject to change based on input from our trainers.