Stress and Conflict Management

Well-Being and Mental Health
Duration:
20 Hours (5 Days)
Language:
English
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Course Overview

Stress and Conflict Management is a practical and interactive training course focused on equipping participants with essential strategies to effectively manage stress and resolve conflicts in daily life, whether in educational or professional settings. Throughout the course, participants will explore the origins and impact of stress, learn to identify sources of conflict, and develop tools to handle difficult situations with confidence and empathy. The training combines theoretical insights with practical exercises, self-reflection, and group dynamics. Participants will have the opportunity to practice communication techniques, emotional regulation, and conflict resolution methods through role-plays, simulations, and collaborative activities. By the end of the course, learners will be better prepared to create positive environments, reduce tension, and respond constructively to challenges, both individually and within teams.

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Course Objectives
  • Understand the main sources and effects of stress and conflict in educational and professional environments.
  • Recognise personal and interpersonal triggers of stress and conflict.
  • Develop practical strategies to manage stress and maintain emotional balance.
  • Learn and apply effective techniques for conflict prevention, resolution, and mediation.
  • Improve communication and active listening skills to foster positive relationships.
  • Strengthen emotional intelligence and resilience when facing challenging situations.
  • Promote a healthier, more supportive, and collaborative environment in schools, workplaces, or other professional contexts.
Schedule

MODULE 1 – Understanding Stress and Conflict

  • Definition of stress: myths and realities
  • Types and sources of stress in educational and professional contexts
  • Understanding conflict: definitions, causes, and main types
  • Identifying early warning signs of stress and conflict, individually and in groups
  • Self-assessment of personal responses to stress and conflict

MODULE 2 – Emotional Intelligence and Self-Regulation

  • The role of emotions in stress and conflict management
  • Fundamentals of emotional intelligence (EI)
  • Developing self-awareness: identifying emotional triggers and personal patterns
  • Techniques for self-regulation: breathing, grounding, and mindfulness
  • Emotional mapping and analysis of real-life situations

MODULE 3 – Communication Skills for Dealing with Stress and Conflict

  • Assertive communication: concepts and application
  • Building empathy and active listening in stressful or conflict situations
  • Non-verbal communication: effective interpretation and use
  • Techniques for handling difficult conversations and constructive feedback
  • Strategies to prevent conflict escalation through communication

MODULE 4 – Conflict Resolution Strategies

  • Conflict management styles: avoiding, accommodating, competing, negotiating, collaborating
  • Using negotiation and mediation in real-life situations
  • Key steps for problem-solving and de-escalation
  • Analysis of case studies from educational and professional contexts
  • Group-based conflict resolution dynamics

MODULE 5 – Stress Management Toolbox

  • Daily routines for stress reduction
  • Time management and prioritisation strategies
  • Building personal resilience plans
  • Exploring digital tools for stress monitoring and management
  • Developing a practical anti-stress toolkit

MODULE 6 – Building Positive Group Dynamics

  • Identifying group dynamics and toxic behaviours
  • Promoting cooperation, trust, and teamwork
  • Strategies for conflict prevention in collaborative environments
  • Action planning for a healthier school or workplace climate
  • Reflection on healthy group practices

MODULE 7 – Personal Action Project

  • Defining real-life challenges in personal, academic, or professional settings
  • Planning, implementing, and evaluating stress and conflict management strategies
  • Sharing experiences and best practices with peers
  • Presenting results and reflecting on impact and continuity
  • Setting next steps and personal commitments

OPTIONAL MODULE – Advanced Strategies & Crisis Management

  • Managing acute stress and crisis situations
  • Principles of peer support and emotional first aid
  • Introduction to restorative practices in educational and professional contexts
  • Adapting techniques to different contexts and profiles
  • Innovative strategies for responding to unexpected challenges

 

Next Dates

No future dates found. For more information, please contact us .

Price

Each quotation is personalized and depends on several factors, such as the number of participants, the number of training hours, the location of the course, and any additional services requested.
The training can be funded through programs such as Erasmus+ (KA1 – Learning Mobility), among other European support mechanisms. For more information about funding, participants should contact their sending organization or their country’s National Agency directly.

Important Info

Certificate

A Certificate of Participation is awarded to participants who attend at least 80% of the sessions and demonstrate consistent engagement and commitment throughout the training.

Schedule

The time of classes, whether in the morning or afternoon is determined by the provider. The schedule may vary considerably based on participants’ preferences and the trainer’s discretion regarding any modifications.

Cultural activities
Equipment

Bring a laptop or tablet to use during the sessions.

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